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INFORMATION FOR ALLCARE PATIENTS

Below is a list of the dental offices in Ohio that agreed to take over patient records/patients for Allcare locations in their areas. To get a copy of your records, or to have your records transferred to a new dentist, please contact the respective office as indicated below. Further, you may consider seeing the dentist listed for further care.

The Ohio State Dental Board (Board) will continue to handle all quality of care/standard of care complaints you may have regarding your treatment at Allcare. Please be advised that these may be difficult investigations to complete, as the offices are now closed. Also, please keep in mind that when investigating standard of care complaints, the Board’s focus is to determine whether the dentist in question should be permitted to keep his or her dental license, and if any education or other type of intervention is necessary in order for the license to be maintained. The Board does NOT have the jurisdiction to investigate billing disputes.

Ohio:

a) Boardman Allcare Office: Dental Express or Refresh Dental at 330-533-3400

b) Toledo Allcare Office: Sun Dental & Dentures at 419-478-4440 or 419-565-6511

c) Elyria Allcare Office: American Dental Centers at 440-324-5343

d) Mayfield Heights Allcare Office: American Dental Centers at 440-946-4241

e) North Olmsted, Garfield Heights, Parma, Mentor, Middleburg Heights, Canton and Akron (Cuyahoga Falls) Allcare Offices: Hudec Dental at 216-325-977 / www.hudecdental.com

f) Mansfield Allcare Office: kno-ho-co Ashland Dental Clinic at 419-289-4957

g) Springfield Allcare Offices: Log Cabin Dental Office at 937-426-4024

h) Columbus Allcare Office:Northpointe Family Dentsitry at 740-54805700

i) Cincinnati East and Cincinnati West Allcare Offices: Afinia Dental at 513-746-8228

j) Dayton (Miamisburg) Allcare Office: Dayton Dental & Orthodontics (located in Sears at the Dayton Mall) at 937-433-1494

Therefore, if your complaint involves paying for services in advance, or for services not rendered, and wanting money to be returned, your complaint should be made with the Attorney General’s Consumer Protection Section. The contact information is as follows:

Contact the Help Center

Toll-free: 800-282-0515

Local: 614-466-4986

Monday - Friday 8 a.m. - 7 p.m.

Ohio Attorney General Mike DeWine

30 E Broad St., 14th Floor

Columbus, OH 43215

The Attorney General filed a lawsuit against Allcare and its dentist owner in June of 2011. The lawsuit solely addresses Allcare’s failure to reimburse consumers who paid for appointments or products that they did not get. Allcare filed bankruptcy in November of 2011. It will take some time to get this lawsuit resolved, and the Attorney General’s Office can make no comments or guarantees regarding the outcome of the lawsuit.

Finally, if your complaint involves an inability to get a copy of your records from the dentists listed below, please make that complaint with the Board and we will assist you in getting a copy of your records.

The following information was posted by Allcare in March of 2011. We are reporting it here for your information.

Any and all Allcare Patients: If you are experiencing a dental emergency, you should, at your cost, promptly visit another dentist in your area, go to the emergency room or call 911. You can locate other dentists in your area by referencing your local Yellow Pages or by contacting your county dental society.

Below are the final updates grouped by State and Allcare Office location. As listed, the dental records and work in progress for particular Allcare Offices have been transferred to other dentist/dental practices pursuant to Transfer/Custodial Agreements that Allcare has entered into with those dentists/dental practices. Allcare is pleased to announce that all of its Offices are now covered by a transferee/custodian. Please contact the applicable transferee/custodian listed for information regarding our dental records, any work in progress that may have been stored at the Allcare Office where you were last seen as a patient and options for continuing with your dental care with the transferee/custodian. You are encouraged, but not required, to call and schedule an appointment to continue your dental care with the applicable transferee/custodian identified.

In addition, please note that for patients whose next appointment was to be for the delivery of new crowns, bridges and/or dentures, distribution of as many of those finished cases as possible to the dentists/dental practices listed has begun. Most of the finished cases were already shipped to the dentists/dental practices listed. Any remaining finished cases will be shipped going forward.